Spring USA support documents and information

Specification Sheets

The information contained in this section is to assist designers and architects with installation of built-in induction ranges, built-in chafing dishes and design of buffet systems.

For more information, please contact Spring USA at 800-535-8974, or click here.


UL Recognized Component information on the heating elements for chafing dishes

Maintenance Instructions

The information contained in this section is to assist you in caring for and maintaining your Spring USA products and equipment to ensure a long service life.


A350 Air Filter

Maintenance Instructions for the AF350 Downdraft Air Filter System.

 

Mr. Induction™ Ranges

Spring USA Mr. Induction™ range models SR-181A, SR-1151F-1, SR-1151B-1, SR-1262F-1, SR-1262B-1, and all SRC cabinet models have a 1 year warranty on parts and labor.


MAX Induction™ Ranges


Induction Range Limited Warranty

Spring USA Induction Ranges offer a one (1) year warranty, from the date of invoice, against manufacturers defect.

This warranty covers normal use and service of the induction range. The warranty is void if the product is used in any way other than what is deemed 'normal'. (Refer to the Instruction Manual for Safety Precautions, Important Safeguards and Key Points). Induction ranges returned within the one (1) year warranty are subject to inspection by Spring USA. The aforementioned warranty is void if the unit has been damaged due to neglect. This includes, but is not limited to, improper use of the unit, failure to properly clean the intakes, insufficient cleaning of the unit, submersion, improper installation, overheating or damage to the exterior of the unit. The warranty is void if the unit has been altered or tampered with in any way by an unauthorized repair agent. Damage to the glass cooktop or the range housing is not covered. Any alteration of the cord or plug voids the warranty.

 

Spring USA Server & Induction Disclaimer

Spring USA is the original developer of the "Convertible Induction Buffet System". Since 1999, the system has been used widely in installations around the world.

Each component has been designed to optimize the performance of the complete system, based upon the original Swiss designs of the Spring USA concept.

Recently, many companies have chosen to copy the system and/or elements of the Spring USA buffet concept. In many cases, these components are not compatible with the original Spring USA induction system.

With that said, Spring USA cannot be held accountable for facsimile components, offered by other companies, with regard to their performance in a convertible buffet system.

 

Spring USA Servers Convert to the New, "AA" All-Angles Axle System

As a product enhancement, Spring USA Servers now come equipped with our new, "AA" All-Angles Axle System.

This system allows you to keep your server lid open, at virtually any angle.

In order to activate the resistance force, the server cover must be opened to a 45 degree+ angle, every time the lid is lifted.

This change affects all Spring USA Servers, except for the following Item #'s: K2509-6; K2510-6/30 & K2510-6/40.

 

SmartStone™ Limited Warranty

SPRING USA® 1-YEAR SmartStone™ MATERIAL WARRANTY

Spring USA® (the "Company") warrants SmartStone™ products for commercial use that the Company will, at its option, repair or replace without charge, such products if it fails due to manufacturing defect, PROVIDED THAT: the products are maintained in accordance with the maintenance instructions. This includes reasonable labor charges needed to repair or replace the products covered hereunder. This warranty applies to SmartStone™ material that is put into commercial use and maintained in the manner recommended by the Company relating to care for a permanent installation.

 

Chafing Dishes

Spring USA chafing dishes carry a ten-year warranty against manufacturers defects on welds and metal castings. Warranty does not cover abuse or normal wear and tear.

 

Spring USA Professional Cookware Warranty

Spring USA offers a lifetime warranty on all lines of professional cookware against manufacturers defect on pan body or the affixing of cookware handles. Interior, non-stick pan coatings are covered for one year from the date of invoice. Lifetime warranty does not cover damage caused by misuse or abuse of the product, through over-heating or mistreatment with metal utensils, improper cleaning, neglect, accidents or intentional alteration of the product.

The Company will, at its volition, repair or replace without charge, such products if it fails due to manufacturing defect, PROVIDED THAT: the products are maintained in accordance with the maintenance instructions. Coverage under this warranty is based on the inspection of the product by Spring USA personnel. If your product is deemed defective, Spring USA will replace the product free of charge with an identical item. If that item is no longer available, it will be replaced with a comparable product.

If you believe you have a defective piece of cookware, contact the Spring USA office and ask to speak with a Sales Coordinator. You will need to be able to identify the type of cookware you have, as well as provide the Invoice # or purchase date. You will be asked to provide a brief description of the defect, and/or provide a photograph. The Sales Coordinator will issue a Return Material Authorization (RMA).

If it is determined that you have a warranty claim, you should ship the product, at your expense, to the address shown below. Use a shipping service that allows you to track your shipment (such as UPS or Federal Express). Improper packing of your product does not result in an automatic replacement if it is damaged in transit.


Blackline SwissSteel Cookware

 

VULCANO 5-Ply Stainless Cookware

All Vulcano 5-Ply Stainless Cookware products carry a lifetime warranty on the pan body and handle welds. The DuPont Platinum Pro coating carries a one year warranty against manufacturers defects. Vulcano frying pans and wok can be recoated for a minimal charge. Ask about our Recoat Program!

 

Brigade + & Brigade Complete Professional Cookware

All Brigade + and Brigade Complete products carry a lifetime warranty on the pan body and handle welds.

 

Bella Cook & Serve Ware By Spring USA

Bella Cook & Serve Ware offers a one (1) year warranty against manufacturers defect of the non-stick, interior coating.

Bella Cook & Serve Ware is constructed of die-cast, heat conducting aluminum, so pieces are at a lower weight per vessel for easier handling. Our exclusive, tempered glass, vented covers are reinforced with a satin finish, stainless steel rim. Pieces are perfect for induction, but designed for all heat sources.

When using Bella Cook & Serve Ware, (or any of our servers or cookware) on a SmartStoneÔ Induction System, controls should always be set on the 'Low' or 'Low-Med' setting at the beginning of the serving cycle.

If the vessel has a water bath, such as a Spring USA Buffet Server, your temperature should start at 'Med-High' or 'High'. Power should be increased only if the food is not maintaining proper serving temperature.

To clean your Bella Cook & Serve Ware, wash with hot, soapy water after each use. Pieces can be placed in the dishwasher. Store carefully to prevent scratching; Avoid stacking cookware.